The GAA have been criticised for their online ticket strategy
The GAA has set up a ‘match ticket assistant’ facility to help those having difficulty purchasing tickets for games.
It is a clear response to criticism that has come from many quarters over the move to online ticket purchasing over the last few years.
Patrons having difficulty with the process of making online purchases can now phone a special helpline and have tickets sent to them via An Post, email or by WhatsApp.
By phoning 01-5143322 they will have access to an agent who will log into the ‘GAA Match Day ticketing’ network, find the appropriate tickets, if available and then take credit/debit card details to complete the purchase.
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In a note to counties which is for general circulation the GAA stated that the service is “fully PCI compliant and has the approved security controls in place to take a payment in a secure manner.”
The match tickets purchased via this dedicated phone line will then be sent to the patron or to a nominated person in one of the three ways set out.
For An Post deliveries a PDF ticket printed on A4 paper will be sent out provided it is purchased before Wednesday of the week of the game in question or more than 72 hours prior to the game.
The GAA’s move to online ticketing has drawn a strong response, particularly from senior citizens who are less accustomed to making such purchases. Cash gates do operate in limited circumstances in some counties.
